Frequently Asked Questions
Everything you need to know about shopping with Ziliah.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Ziliah accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order is processed, you will receive an email with a tracking link. You can also track your order directly on our website by entering your order number and email address.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and are calculated at checkout.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.